Sentinel Sample Ten
active—sentinel.example
MRR$1,400
ARR$16,800
PlanGrowth
Primary contact
Robin Sample-TrustSafetyHead of Trust & Safety
moderationticket-heavyhigh-touch
Timeline
FromTo
May 31, 2026
Noteby robin@castwise.example
Internal: Sentinel health check- Ticket-heavy but functional and healthy
- Week-3 escalation burst resolved cleanly
- High-touch by nature; relationship strong
- Renewal ~4.5 months out; no risks
account-healthsupport-escalation
Indexing…May 26, 2026
Email
Resolution recap — all stablerobin.ts@sentinel.example → robin@castwise.exampleresolution recap — all stable
- Platform stable since the fixes
- Content accurate and on-policy
- Team happy, high-touch but smooth
- Healthy
account-healthmoderation
May 16, 2026
Slack#sentinel-castwise
Slack: SLA check- Routine webhook SLA check
- All within target
- No issues since the fixes
- Stable
support-escalationaccount-health
May 4, 2026
Call15 min
Tuning call — content + thresholds- Refined creator content for updated policy thresholds
- Collaborative tuning
- Robin Sample-TrustSafety pleased
- Healthy
moderationreporting
April 20, 2026
Email
Moderation-queue content recaprobin.ts@sentinel.example → robin@castwise.examplemoderation-queue content recap
- Moderation-queue content landing well with clients
- Post-escalation, relationship stable
- Constructive recap
- Healthy
moderationaccount-health
April 6, 2026
Ticket
Support: SLA dashboard reconciliation (escalation 3/3)#SN-9922resolvedmedium
- SLA dashboard reconciled after webhook fixes
- Counts confirmed clean
- Final ticket of the escalation burst
- Account recovers
support-escalationreporting
April 5, 2026
Ticket
Support: duplicate webhook events (escalation 2/3)#SN-9921resolvedhigh
- Duplicate webhook events after backlog clear
- Second of the escalation burst
- Acknowledged and patched
- Recovering
support-escalationmoderation
April 4, 2026
Ticket
Support: moderation-queue webhook lag (escalation 1/3)#SN-9920resolvedhigh
- Moderation-queue webhook lagging
- Affecting Lee's SLA dashboard
- First of a week-3 escalation burst
- High priority
support-escalationmoderation
March 31, 2026
Slack#sentinel-castwise
Slack: policy-threshold messaging- Aligned on policy-threshold messaging
- Creators to use approved phrasing
- Constructive exchange
- No issue
moderation
March 25, 2026
Ticket
Support: false-positive-rate reporting#SN-9901resolvedlow
- Asked about false-positive-rate reporting
- Wanted accuracy in creator-content claims
- Resolved with reporting guidance
- Routine
reportingmoderation
March 15, 2026
Call16 min
Onboarding call- Onboarding for creator content (moderator recruitment + client education)
- Robin Sample-TrustSafety is detail-oriented
- Discussed policy-threshold messaging
- Solid start
onboardingmoderation
Usage activity
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