GlassDiceBearhttps://www.dicebear.comhttps://creativecommons.org/publicdomain/zero/1.0/„Glass” (https://www.dicebear.com) by „DiceBear”, licensed under „CC0 1.0” (https://creativecommons.org/publicdomain/zero/1.0/)

Enrichly Sample Eight

at_risk—

enrichly.example

MRR$1,100
ARR$13,200
PlanGrowth
Primary contact
InitialsDiceBearhttps://github.com/dicebear/dicebearhttps://creativecommons.org/publicdomain/zero/1.0/„Initials” (https://github.com/dicebear/dicebear) by „DiceBear”, licensed under „CC0 1.0” (https://creativecommons.org/publicdomain/zero/1.0/)
Taylor Sample-GrowthLeadGrowth Lead
at-riskdeliverabilitysupport-escalation

Timeline

FromTo

June 1, 2026

Noteby robin@castwise.example
Internal: Enrichly at-risk — deliverability, not pricing
  • At-risk driven by deliverability, not pricing
  • Renewal 30 days out; usage declining
  • Needs two clean weeks of deliverability to renew
  • Highest churn risk in the book

May 29, 2026

Call14 min
At-risk renewal call
  • Renewal 30 days out; Taylor non-committal
  • Deliverability must be fully stable to renew
  • Frustration persists despite recovery
  • High churn risk

May 24, 2026

Ticket
#EN-7701openhigh
Support: partial fix update
  • Deliverability partially recovered after domain warming
  • Not yet back to baseline
  • Cautious progress
  • Still open

May 20, 2026

Email
taylor@enrichly.example → robin@castwise.examplebounce-rate report — still elevated
Bounce-rate report — still elevated
  • Bounce rate still elevated after the DKIM/SPF fix
  • Taylor's patience wearing thin
  • Renewal is close and this is the deciding issue
  • Continued negative signal

May 14, 2026

Slack#enrichly-castwise
Slack: DKIM/SPF troubleshooting
  • Quinn and Robin debug DKIM/SPF alignment
  • Partial progress on the sending domain
  • Constructive but unresolved
  • Deliverability still shaky

May 12, 2026

Call14 min
This is the third time
  • Taylor: 'this is the third time' deliverability has broken
  • Openly questioning whether to continue
  • Tense, frustrated tone
  • Clear churn risk

May 10, 2026

Ticket
#EN-7701openhigh
Support: escalated deliverability issue
  • Deliverability drop escalated to high-priority ticket
  • Sender reputation being damaged
  • Taylor demands a concrete fix
  • Escalation burst begins

May 8, 2026

Email
taylor@enrichly.example → robin@castwise.exampledeliverability has dropped
Deliverability has dropped
  • Deliverability dropped sharply
  • Bounce rate climbing
  • Taylor frustrated and direct
  • First negative signal

February 23, 2026

Call15 min
Onboarding call
  • Taylor onboarding Castwise for creator outreach
  • Wants it to complement the enrichment pipeline
  • Cordial, businesslike start
  • No issues yet

Usage activity

MWF

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